• Terry Minns

Dealing with a burst pipe

Updated: Feb 3

Its Winter time again with cold nights and sharp morning frosts ideal weather for burst pipes inside or out side your home. Burst water pipes can cause thousands of pounds worth of damage to your property. Below are a few recommendations on how to deal with it. If you have an empty property it is always wise to isolate the internal stop-valve and completely drain all the services hot/cold and central heating until the property is occupied again. If your going away for the night or a few days leave your central heating on a low setting. Another tip is to isolate your out-side till the spring time. Most burst pipes are on the cold water main, but in a lot of cases it could be on your hot/cold supplies or even your heating pipes, depending on how well they have been insulated and room and loft temperatures. Prevention is always better then cure.

Step 1 Shut off the water

Please view our blog on internal stop-valves [ important reading ]

If you have a burst pipe, the very first thing you need to do is turn off the water at the mains by turning off the internal stop-valve [ stop-cock ]. This will stop the flow of water from entering your property.

Step 2 Drain Hot/cold Services

If the flow of water continues, drain the cold/hot water in the system by running all the cold taps until the water stops.

If any electrical sockets or light fittings are affected by water turn off the main electrical fuse board or consumer unit immediately.

Step 3 Contact a plumbing professional

Once you've stopped the flow of water, contact your LOCAL professional Emergency plumber (or go through your insurance Company ) Some insurance Companies say they take up to 4 hours to respond [ what a load of Rubbish ] if you are unable to isolate the stop-valve the amount of damage water can do in 4 hours would be catastrophic. A Good LOCAL Emergency Plumber should respond within the hour or even quicker if your lucky.

Never waste your time and money on DIY repair kits or try to repair it yourself

Always find out their charges even if they say no call out charge they can still be expensive, some charge by the half hour, some say they will give you a price when they get there. We make it clear on our site of our charges, Always make sure you get a Company invoice off of the Plumbing Company you use. And if you can take photos or a video of the water damage and the burst pipe if possible.

If water has reached power sockets and light fittings it might be wise to call out a certified electrician. If you should need any more advice then please email us at

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